Welcoming parents

The pediatric outpatients nursing team

The team welcomes babies, children and adolescents coming in for a review or check-up, as well as children who are receiving treatment or require an examination in the outpatients department.

The Outpatients Department is divided into two sections:

  • Consultations
  • Rooms


When your child comes for a consultation, they will be examined by the doctor in a consultation cubicle. If necessary, the nurse will take a sample of blood in the sampling room. Certain results will be communicated to you on the same day by the doctor but you may have to wait longer for others and a follow-up appointment will be arranged for you.


When your child comes in for treatment (infusion, transfusion, chemotherapy, etc.) or for an examination that requires sedation (aspiration, imaging, etc.), they are given a room.

If necessary, the nurse will take a sample of blood in the room and set up the drip. The doctor comes to examine them.

A meal is provided in the room for your child.

When you arrive at the Outpatients Department

The pediatric hematology and oncology outpatients department is located on level -3 (route 490) of the Institut Albert Ier et Reine Elisabeth which is part of the Saint-Luc university clinics.

The office is open Monday to Friday from 08:00 to 13:00 and from 13:30 to 16:30.

In order to best facilitate the care of your child in the Outpatients Department, could we kindly ask you to:

- make sure you are on time for your appointment at the Outpatients Department to avoid delays

- make your presence know to a member of staff at reception when you arrive at the Outpatients Department

  • cancel your appointment only in case of force majeure and immediately notify the office of this cancellation at least 24 hours in advance
  • be aware that you will be charged if you fail to attend an appointment without prior notification
  • notify the secretary if you require an urgent appointment. They will notify the doctors and you will be contacted at the earliest opportunity. If you come to the Outpatients Department without an appointment, you will not be able to be seen by the medical team.

- arrive at the Outpatients Department one and a half hours before your appointment if your child needs to have blood taken



The pediatric Outpatients department nursing team can be contacted via their secretary on +32 2 764 23 50

The Unit 82 nursing team

The Unit 82 nursing team is composed of a head nurse, 25 nurses, 3 pediatric nurses, 2 administrative nursing assistants and one logistics assistant. This large team works in shifts and cares for your child 24 hours a day.

The members of the team work in close collaboration with the various different disciplines and carry out their everyday work according to the institutional values, namely: respect, cooperation, quality and excellence, responsibility and openness to change.

Close collaboration with parents or the primary carer help the child gradually get used to their new environment and have the support of their nearest and dearest during this unsettling period.

“The well-being of the child and their parents is at the heart of what we do and, accordingly, we try to adapt to their routine as far as possible.  We aim to support their development and growth despite the illness.”

Visiting times

Mum and Dad can stay at their child’s bedside from 08:00 to 20:00.

Other visitors are permitted from 14:00 to 20:00.

The number of visitors is limited to 2 people per child.

Children under the age of 15 are strictly prohibited from entering the department in order to protect some of our youngest patients.

Staying with your hospitalized child

One parent can stay overnight with their child.

Our young patients must sleep in their own bed and not in their parent’s bed.

The guest bed must be put back in the cupboards at the entrance to Unit 82 before 08:00 in the morning and should not be taken back to the room until 20:00.

Every patient and the person staying with them must bring their own toiletries (wipes, facecloth, toothbrush and toothpaste, shower gel, etc.). We only give wipes to patients in clean isolation, not to the person accompanying them.

Use of the toilets in the rooms is reserved for our patients. Visitors must use the toilets provided in the corridor outside of the department.

Games room

The games room is only accessible to hospitalized children from 10:00 to 12:15 and, to allow for a siesta, from 14:00 to 20:00.

An entertainer is present during the week until 16:00.

Brothers and sisters of patients are welcome in the Atelier Arcadie on Wednesday and Saturday afternoons from 14:00 to 17:00 (including during school holidays)


Your child will receive balanced meals, suitable for their age, eating habits and condition (possible diet). Avoid giving them sugary foods, crisps and fizzy drinks which are bad for their health!!!

For babies, fruit porridge will be mixed on the ward.

The accompanying person receives a meal voucher in the morning and can go to the “Chou vert et Vert chou” before 11:00 for breakfast (in the entrance hall on level 0).

Need information?

The nurses are available to answer your questions.

However, in order to ensure good continuity of care, the nurses write up their reports from 07:00 to 07:30, 13:00 to 14:00 and 20:30 to 21:00.

Please do not disturb them during these times unless in an emergency of course.

Child in isolation

If a child is in clean or contaminated isolation, please ask the nurses for further information.



The Unit 82 nursing team can be contacted on +32 2 764 82 03

The Unit 56 nursing team

Unit 56 is an aseptic unit composed of 2 pediatric rooms and 4 adult rooms. Umbilical cord, bone marrow and stem cell transplants are performed there. Patients come in for an autograft (related or unrelated donor) and remain in isolation for an average of 4 to 6 weeks.  The patients cared for have immune deficiencies, bone marrow aplasia, leukemia, etc.

The team works in coordination with pediatricians, nurses, carers, physiotherapists, psychologists, social workers, dietitians and beauticians, as well as with the entertainment team and school.



The Unit 56 nursing team can be contacted on +32 2 764 56 03